Leaders Reclaiming Biblical Stewardship

Super-Serving Your Class Members

How to Navigate Two Tough Coordinator Situations

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Whether it’s your first time coordinating Financial Peace University or your hundredth, you’re bound to encounter some head-scratching situations. We talk to coordinators around the country every single day, and we hear you! Once in a while, you just need a few good tips for navigating them.

But there are two situations coordinators say they need help with more than any others. You’ve probably been there a time or two yourself. Read on to see what they are and how to address them in a way that’s most helpful to FPU participants.

Situation 1: A participant asks a question you don’t know how to answer.

Oh no. That one guy in your FPU class is asking about tax law again, and you know as much about tax law as you do about quantum physics. Do you make something up? (No!) Give your best deer-in-the-headlights look? (Maybe!) Stall? (Just for a second!)

When you collect yourself again, here’s what we recommend. Say this: “I don’t know.” Don’t be afraid to admit you don’t know everything! That’s okay, and the people in your class don’t expect you to know all the answers to life’s questions, anyway. In fact, they’ll probably respect and trust you more when you admit it. Follow that up with, “Let’s work on finding that answer for next week.”

Then before the next class, do your best to either find the answer or connect the participant with a professional who does know. This is where networking with quality local professionals in a variety of finance-related areas is really an asset for you as a coordinator.

Any time a participant has a question you can’t answer or asks for personalized help in a specific area, you can refer them to your contact. We have a great network of Endorsed Local Providers around the country who can even help people with taxes, investing, real estate and insurance. You might even learn a thing or two in the process, so the next time a question on tax law comes up, you might have the answer!

If someone is asking you a basic question that requires a simple answer, you could also plug it into Ask Dave to see what Dave has said about the topic in the past.

And if you’re seeking more help on exactly how to help your class members, consider becoming a financial coach by signing up for Financial Coach Master Training. This online, onsite and ongoing mentorship experience will teach you the ins and outs of coaching people to win with money—a skill that will help you as a coordinator and outside of FPU!

Situation 2: Someone says they shouldn’t have to pay for an FPU membership when they’re broke.

If you’ve been coordinating FPU for a while, you’ve definitely run across this situation more than once. If you’ve struggled to answer honestly yet diplomatically in the past, here’s what to do next time.

First, if you haven’t already, show the preview video. That really helps to explain the importance of FPU in creating lasting change and to motivate and encourage the audience.

Next, acknowledge seeing their point, but express the value of the experience. And do it with conviction! If you have doubts yourself, it’s incredibly difficult to convince someone else.

Ask them how much they’re spending on eating out, the cable bill or other luxuries. Most people can pay for FPU with the amount they’re putting toward those things each month. That will force them to take a hard look at their spending and consider their priorities. Is it really worth it to them to take control of their money and change their family’s future? Then they’ll have to begin making changes, and this small one is a good first step.

Plus, asking participants to put some skin in the game means they’re more likely to stick with it and complete all nine classes. The money they’ll spend on FPU is an investment in their future. If they apply the principles they learn, they’ll see a return on their money over and over again. In fact, remind them that the average FPU grad sees an $8,000 turnaround in 90 days. That should make the cost of membership no big deal!

Are you ready to make your next FPU class your best yet? Be ready for those questions that caught you off guard in the past and answer them with the servant’s heart we know you have. You’ll be a better coordinator, and the participants in your class will be served well on their journeys to financial peace.


Would you like to learn more about being a great FPU coordinator? Join us for a free, informational webinar on February 24, 2016 from 11am–12pm CST. We'll be answering any questions you may have about leading Financial Peace University. Make sure you register to attend today!